Frequently Asked Questions
- Security Statement
We will NEVER sell your personal details or email address or allow them to be used by any other company or third party. They are kept on a certified SSL secure server and cannot be accessed by third parties.
We DO NOT keep or store your credit card details and do not have access to them at any point during or after the transaction.
- Why are your prices so low compared to other teak furniture?
We import all of our teak furniture direct from the factory in Java direct to our location here in Florida. We operate from a single warehouse location with sales office attached. Most tasks are handled by us whether that is answering calls or sending out orders, even the photos that you see on the website are taken and set up by our own staff. In other words it is our Low Overheads, Hard Work and Experience that keeps our costs low and this is passed directly onto you.
- Is Shipping Completely Free?
Yes, we are able to offer free shipping on all orders. We have huge experience in shipping large orders and we ensure that your order arrives intact and undamaged.
- Is Sales tax applicable?
We only apply sales tax to orders in Florida.
- What grade teak do you use?
We specify grade A teak on all of our furniture.
- Does the furniture need to have a finish applied?
Yes if you want to keep the teak looking new and golden but no if you prefer to let it weather to a silver/gray finish. Please see our product care section for more details.
- Do you supply commercial customers like hotels and restaurants?
Yes, please see our commercial page for further information
- How long does my order take to arrive?
Shipping times are specified on every product. To get an idea of how long the shipping takes to arrive:
West Coast and North East States will take approximately 7 – 10 days after leaving us.
Southern States will take approximately 3-5 days after leaving us.
- I have black mildew on my furniture, how can I remove it?
All outdoor furniture will be affected by unsightly black mold or mildew sooner or later and sometimes after just a few days. To prevent mildew from forming, wash when the furniture is new and then occasionally with a mixture of detergent or bleach. Existing mold & mildew may be removed with an outdoor bleach solution (eg Clorox) in a regular garden sprayer. Usually just spraying the area will remove most black marks – follow manufacturers guidelines for dilution strength and safety guidelines. For stubborn areas the use of a teak cleaner may be necessary and in some cases the wood may need to be sanded to completely remove it. To clean dirt buildup use a detergent or bleach with a stiff synthetic bristle brush. After scrubbing, rinse off with water. Ideally this process should be done every Spring and Fall.
- There are small crack & splits on my furniture, is this normal?
Yes this is completely normal. Over time the teak may flex or warp slightly and cracks (known as checking) may appear; this is a characteristic of all hardwood timbers and will not affect the strength or durability of the furniture.
- Do you sell your furniture on Amazon?
No, we do not sell our furniture via any third party or drop ship sites like amazon, wayfair, hayneedle etc. The only way to buy Oceanic Teak Furniture is direct!