Return Policy
At Oceanic Teak Furniture, we treat every customer exactly how we would want to be treated ourselves. We want you to be completely satisfied with your purchase, which is why we’ve made our return process simple, transparent, and fair.
The 30-Day Guarantee
If you are not completely satisfied with your furniture, you may return the item for a full refund within 30 days of receipt.
Our Refund Process
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No Restocking Fees: Unlike many furniture retailers, we do not charge restocking fees, provided the merchandise is returned in “as new” condition.
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Full Refund: Once your return is received and inspected, a full refund will be issued to your original payment method within 7 days.
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Condition: To qualify for a full refund, items must arrive at our warehouse in “as new” condition.
Shipping Costs
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Outgoing Shipping: We covered the cost to get the furniture to you, unless otherwise stated.
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Return Shipping: The customer is responsible for the cost of return shipping to our warehouse.
How to Start a Return
If you would like to return an item, please follow these steps:
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Contact Us: Email our team at sales@oceanicteakfurniture.com within 30 days of receiving your order.
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Order Details: Please include your name and order number in the subject line.
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Preparation: Ensure the furniture is securely packed (ideally in its original packaging) to prevent damage during the return journey.
Questions?
If you have any questions about how to coordinate a return shipment or need advice on packaging, our team is here to help.